FAQs

How can I get in contact with Atelier Mizuni?

You can reach out to us via email at support@ateliermizuni.com, and we will respond promptly.

Can I make changes to my order?

Modifications or updates to your order can be made as long as it has not been packed or shipped. Please email us at support@ateliermizuni.com with your order number, and we will do our best to accommodate your request.

Which payment options do you offer?

We offer the following payment methods:

  • Credit Card (Visa, Mastercard, American Express)
  • PayPal
  • Klarna
  • Apple pay

Do you offer discounts?

While we don't hold seasonal sales, we have something special for our dedicated customers. By following our Instagram page and subscribing to our newsletter, you'll gain exclusive access to our secret sales. These special events are our way of saying 'thank you' and are only announced to our subscribers and social media followers. Stay connected to be a part of these exclusive offers!

    What is your return policy?

    Please review our return policy for detailed information on returns and exchanges.

    How do I return a product?

    To initiate a return, email us at support@ateliermizuni.com with your order number and the reason for your return. Our customer service team will guide you through the process. Please visit our Shipping and Returns page for more information.

    How do I determine my size?

    In each product listing, you'll find a section labeled "Size" where we provide detailed measurements of the garment. We recommend measuring yourself and comparing these to our measurement guides for the best fit. If you're still unsure about your size, please don't hesitate to reach out to us. We're here to help you find the perfect fit!

    How do I care for my Mizuni Linen Kimono Dress?

    Please refer to the care instructions on the product tag or the specific product page for detailed washing instructions. We recommend washing at a low temperature, using eco-friendly detergent, and avoiding fabric softeners and tumble drying. For more information, visit our Care Guide page.

    How and where are Mizuni products made?

    Our Mizuni products are crafted with care in Bali and Tunisia, where we've partnered with skilled artisans. We believe in supporting small businesses like ours, so we collaborate closely with local workshops in both countries. These partnerships help us create high-quality products while fostering a community of mutual support and craftsmanship.

    Which fabric do you use?

    We prioritize sustainability and eco-friendliness in our fabrics, focusing on materials that are kind to both you and the environment. Our range includes pure linen, wool, and cotton, known for their natural, breathable qualities. Each product page on our website provides specific details about the fabrics used, ensuring transparency and informed choices for our customers.